Frequently Asked Questions

Browse our collections, open the piece you like, choose the available size and colour, and select Buy now. Choose your delivery area and complete your payment, then enter your delivery details.

No. You can shop and complete your purchase as a guest. Wishlists are saved on the device you use, so you do not need an account to create or share them.

At the moment, each order is for one item or one gift package. If you would like several pieces, please place a separate order for each one.

Please contact our support team as soon as possible if you need to modify or cancel an order. Changes may not be possible once your order has been processed or dispatched.

Each product includes available sizing options. We recommend checking our size guide before placing your order to help you select the best fit.

Size exchanges may be requested, subject to product availability and our Shipping & Returns Policy.

We make every effort to ensure our product photographs accurately represent the items. However, slight differences in colour may occur due to lighting and screen settings.

Some products may be restocked. You can save your favourite items to your wishlist and subscribe to back-in-stock notifications where available.

We offer the payment methods displayed at checkout. These may include supported debit cards, mobile money and other available payment options.

Yes. Payments are processed through our designated payment gateway using its security measures.

Your order will be confirmed once your payment has been successfully processed.

Yes! House of Edeen offers delivery within Ghana and to selected international destinations.

Delivery fees depend on your location and will be displayed at checkout or communicated before payment.

Delivery timelines depend on your destination, order processing and shipping arrangements. International deliveries may take longer due to customs clearance.

Where order tracking is available, you will receive updates to help you follow your delivery.

Not necessarily. Customs duties, import taxes and other charges imposed by the destination country may be payable by the recipient unless otherwise stated.

Our return policy currently covers items that arrive damaged, defective or different from what was ordered. We do not accept returns simply because a customer changes their mind.

Please contact us within 24 hours of receiving your order. Include your order number and clear photographs or videos showing the issue.

Yes. Size exchanges are allowed subject to availability and the conditions in our Shipping & Returns Policy.

For size-related exchanges, shipping costs will be communicated before the exchange is confirmed. Where an item is confirmed faulty or incorrectly supplied, House of Edeen will cover reasonable return or replacement shipping costs.

Once a refund is approved, our team will communicate the expected processing timeline. Refunds will generally be made through the original payment method where possible.

Our gift packages are thoughtfully curated options for people who want to spoil the little ones in their lives.

We offer four signature packages:

• Mummy Package
• Rich Aunty Package
• Daddy Package
• Rich Uncle Package

Yes! You can purchase a package for someone special and include a personalised gift message where available.

Customisation options will depend on the package and available products. Please contact our team for assistance.

Yes! You can save your favourite products to your wishlist so you can easily find them later.

Go to my wishlists →

Yes. You can organise your saved products into different wishlists, such as birthdays, holidays or special occasions.

Yes! You can share your wishlist through a link so loved ones can view the items you have saved.

Where notifications are available, you can receive alerts when saved products have price reductions or become available again.

You can reach us through our official email address or the contact options displayed on our website.

We would love to hear from you! Please contact our customer support team, and we’ll be happy to assist.